Terms of Trade
Please familiarise yourself with all of our policies before making a purchase, as initiating a checkout & use of our platform constitutes acceptance of all our policies.
View our policies here:
Kindly note that this platform services both Trade & Retail customers, therefore, rules & Terms of Service may vary dependent on customer type.
We are unfortunately unable to allow returns & exchanges on hygiene sensitive items for Retail Customers, therefore, all hygiene sensitive items purchased by Retail Customers are deemed as FINAL SALE. A return / exchange will only be facilitated if a product is defective & ALL criteria for eligible return / exchange, as per our Warranty Policy on Manufacturing Defects, has been met.
Returns & exchanges on items that are the wrong shade etc will strictly only be permitted for our registered Trade Customers.
Hygiene Sensitive items:
-Hair Extensions
-Hair Accessories
-Hair Brushes & Combs