Warranty Registration

At Pulchra™ Hair Extensions, we stand behind the quality and craftsmanship of our products.

Our goal is to ensure you are completely satisfied with your purchase. The Warranty Policy outlines the conditions under which your hair extensions may be eligible for repair, replacement, or refund due to manufacturing defects.

Please only complete the Warranty Registration Form if your extensions have been / will be installed by a certified stylist who is adequately trained in Extension Installations, as warranty is automatically VOID if your extensions are installed by a non-professional.

Kindly send us an email to request a copy of the Warranty Registration form.

Warranty FAQ's

Matting & tangling due to an Inversion Manufacturing Defect

An inversion manufacturing defect in hair extensions typically refers to a situation where some or all of the hair strands are sewn or attached in the wrong direction — meaning the cuticle layers of the hair are not aligned from root to tip.

Signs your extensions might have this defect:

  • Unusual tangling soon after installation.
  • Roughness despite proper care.
  • Hair that doesn’t feel or move naturally.

This defect will be evident & present from the beginning & is not a defect that occurs over time due to normal wear & tear and / or improper maintence & care of extenions.
Excessive weft shedding due to manufacturing issues

Wefts shed due to poor construction during the manufacturing process.
If the weft (the stitched base that holds the hair together) is loosely stitched or single-stitched, the hair strands can easily fall out.

After stitching, high-quality wefts are typically sealed with adhesive to prevent shedding. If this step is skipped or poorly done, the hair can fall out easily.
Excessive weft shedding due to incorrect installation or aftercare

Incorrect installation techniques such as passing the needle through the weft can compromise the weft bond and eventually lead to its disintegration.

Incorrect maintenance techniques can weaken the adhesive on sealed wefts:

  • Using the wrong brush or snagging the weft.
  • Using Sulfate shampoos, alcohol based products, heavy oils or excessive use of dry shampoos.
  • Frequent high-heat styling can weaken both the hair and the weft, causing breakage and shedding.