Warranty Policy

At Pulchra Hair Extensions, we stand behind the quality and craftsmanship of our products. Our goal is to ensure you are completely satisfied with your purchase. This warranty outlines the conditions under which your hair extensions may be eligible for repair, replacement, or refund due to manufacturing defects.

Warranty Registration

Kindly Note: In order to qualify for a claim under our Warranty Policy, the Warranty on your purchase must have been registered within 30 days of the purchase date.

1. Warranty Period on Hair Extensions

1.1 We offer a 6 month limited warranty against manufacturing defects from the date of purchase on all Pulchra Hair Extensions.

1.2 Covered under warranty:

  1. Tangling or matting due to manufacturing errors such as inversion defects.
  2. Excessive shedding from the weft (not due to cutting, improper installation or use of products that are not recommended).
  3. Weft unraveling due to poor stitching.
  4. Major inconsistencies in color (from manufacturing).

1.3 Not Covered under warranty:

  1. Defects caused by improper installation or care or matting as a result of not brushing properly.
  2. Defects caused by chemical treatments, coloring & cutting after purchase.
  3. Defects caused by heat damage, excessive product buildup, or misuse.
  4. Normal wear and tear.
  5. Defects caused by altering the product in any way from its original form.
  6. Colour changes on the bonds due to the use of toning shampoos or conditioners.
  7. Defects or issues resultant of improper installation or installation by an uncertified stylist.
  8. Fading of colour. This is normal, as colour on our own biological hair fades as well.
  9. Discolouration due to external factors such as UV exposure, mineral deposits, borehole water, hard water, sunscreen or perfumes.
  10. Damage caused by high heat.

2. Warranty T's & C's

2.1 Warranty shall be void for any of the following reasons:

  1. Altering the hair extensions in any way from its original form by cutting, colouring, perming or applying any other chemical that could compromise the condition and longevity of your hair extensions.
  2. Installations not done by a certified hair stylist who is properly trained in extension installations.
  3. Excessive heat styling with tools temperature set to more than 170 degrees Celsius & not using heat thermal protectors.
  4. Not committing to a 6 month maintenance plan with a certified stylist to ensure the proper care & maintenance of your extensions.
  5. The use of hair products (shampoos, conditioners, treatments etc.) that are not recommended for use on hair extensions.
  6. Not following recommended practices and care guides to ensure the longevity of your hair extensions. View our Care Guide.
  7. Failure to provide proof of purchase & valid serial / batch numbers.

2.2 The Warranty in respect of a repaired or replaced product or part shall continue for the remainder of the Warranty Period of the product, which was repaired or replaced or, for three (3) months from the date of repair / replacement, whichever is longer.

2.3 All replaced defective products shall become the property of the company after the defective product has been replaced.

WARRANTY FAQ's
Matting & tangling due to an Inversion Manufacturing Defect

An inversion manufacturing defect in hair extensions typically refers to a situation where some or all of the hair strands are sewn or attached in the wrong direction — meaning the cuticle layers of the hair are not aligned from root to tip.

Signs your extensions might have this defect:

  • Unusual tangling soon after installation.
  • Roughness despite proper care.
  • Hair that doesn’t feel or move naturally.

This defect will be evident & present from the beginning & is not a defect that occurs over time due to normal wear & tear and / or improper maintenance & care of extensions.
Excessive weft shedding due to manufacturing issues

Wefts shed due to poor construction during the manufacturing process.
If the weft (the stitched base that holds the hair together) is loosely stitched or single-stitched, the hair strands can easily fall out.

After stitching, high-quality wefts are typically sealed with adhesive to prevent shedding. If this step is skipped or poorly done, the hair can fall out easily.
Excessive weft shedding due to incorrect installation or aftercare

Incorrect installation techniques such as passing the needle through the weft can compromise the weft bond and eventually lead to its disintegration.

Incorrect aftercare protocols can weaken the adhesive on sealed wefts:

  • Using the wrong brush or snagging the weft.
  • Using Sulfate shampoos, alcohol based products, heavy oils or excessive use of dry shampoos.
  • Frequent high-heat styling can weaken both the hair and the weft, causing breakage and shedding.